Name: Manteau rafraichissant pour chien Cool on Track
Brand: Back on Track
SKU: 43210325
Price: 20.0 EUR
Availability: InStock

Cooling coat

Great product suitable for high temperatures
A little fragile when spinning with the Velcro which gets caught in the mesh of the net

Hello Barbara,

Thank you for your positive feedback on the cooling coat! We're delighted that you find it suitable for the current heatwave.

As for the Velcro, you just need to close it when you store or handle the coat. This prevents it from getting caught on the mesh of the net. Rest assured, it's only the outer fabric that can get caught; this in no way affects the strength of the product.

Thank you again for your purchase and your trust!

See you soon,

Matthew, from the Sellerie Bucéphale

Cooling vest

This is a good product. This is my second order. However, I was surprised and disappointed by the delivery made in soft packaging while the vest was rigid. This product can be damaged once completely dry.
For my first order I remember a wet vest and not a dry one.

Hello Christel,

Thank you very much for your positive feedback. We are delighted that you are satisfied with your cooling vest.

We apologize for your surprise and disappointment regarding the packaging. It's possible the vest may have dried out during shipping, especially with the current high temperatures. Generally, if the vest is handled properly, it won't be damaged even if it arrives dry. Simply re-wet it to restore its full effectiveness.

We will take note of your feedback to improve our service in the future. Thank you again for your feedback and your trust.

Thank you again for your trust,

Matthew, for the team Sellerie Bucéphale