General conditions of sale

Property of the site: the site is the property of the company "Sellerie Bucéphale" in its entirety, as well as all rights relating thereto. Any reproduction, in whole or in part, is prohibited without the express prior authorization of Sellerie Bucéphale.

1. Acceptance of the general conditions of sale

The customer acknowledges having read, prior to placing the order, the general conditions of sale set out on this screen and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relations between Sellerie Bucéphale and its customer. They will prevail over all other conditions appearing in any other document, unless prior, express and written waiver of Sellerie Bucéphale .

These general conditions of sale may be modified at any time by Sellerie Bucéphale , without notice. The applicable conditions will be those in force on the site at the time of validation of the order.

2. Order

Automatic recording systems are considered proof of the nature and content of the order. The Sellerie Bucéphale confirms acceptance of the order to the customer at the e-mail address provided by the customer.

The sale will be concluded from the validation by the Sellerie Bucéphale of the payment of the order, that is to say from the date of validation of the payment for orders paid online via the Caisse d'Epargne platform or by telephone, the date of receipt of the transfer to our bank account, or the date of receipt of the check.

The Sellerie Bucéphale reserves in any case the right to refuse or cancel any unpaid order or that of a customer with whom there is a dispute relating to the payment of an order previous.

3. Price and payment

The price is expressed in Euros, all taxes included. The price indicated on the product sheets does not include transport. The price indicated in the order confirmation is the final price, expressed all taxes included. This price includes the price of the products, the costs of handling, packaging and conservation of the products and the transport costs. The price is payable in cash on the day of order confirmation. Payment is made via the secure Payplug, Oney, Paypal or Shopify Payments platforms, by bank transfer, by bank or postal check payable in France or any means of payment on site.

Payments in several installments via Oney are subject to the Oney General Terms and Conditions.

4. Retention of title clause

By express agreement, and in accordance with the provisions of the law of May 12, 1980, the products ordered remain the property of Sellerie Bucéphale until full payment of their price by the customer. In the event of non-performance of its obligations by the customer, whatever the cause, the Sellerie Bucéphale will be entitled to demand the immediate return of the products at the expense and risk of the customer.

5. Availability and shipping of products:

1. Either the presence in stock of the product concerned, the indication "in stock" corresponds to the stock status of the Sellerie Bucéphale at the time of the order.

2. Or an availability time, the availability time corresponds to the stock supply time of the Sellerie Bucéphale. This deadline is communicated by the supplier and/or manufacturer of the product and varies depending on the type of product.

3. Either the mention "pre-order" if the products concerned are new products announced by the supplier and/or the manufacturer, with no known date of availability.

4. Either the mention "out of stock" if the product is temporarily unavailable from our suppliers.

Orders are processed, prepared and shipped, i.e. delivered to our carrier, within 24 hours, working days, unless otherwise stated on the site's home page (closed , displacement) from:

1. Receipt of the product by Sellerie Bucéphale, regarding products in availability,

2. Validation of payment by the customer when it is made by online bank card, regarding products in stock at the time of this validation or receipt. Generally, orders are processed after validation of payment when they are paid online by credit card. Or the credit of the bank account of Sellerie Bucéphale if it is a payment by transfer, or the successful receipt of the correct check.

The “in stock” indications and availability times may vary between the order date and, depending on the case, the payment validation date. Availability times are also subject to change at the initiative of the supplier and/or manufacturer.

In such cases, the availability times will be those in force at the time of validation of the payment .

6. Delivery

Delivery of orders is carried out by service providers independent of the company Sellerie Bucéphale and within the deadlines announced by these service providers.

Parcels are shipped via DPD for delivery times of 24 to 48 hours. Deliveries are made from Monday to Friday, delivery against signature.

The Sellerie Bucéphale, in any event, cannot be held responsible for delivery times announced by service providers.

, as well as online help support allowing you to contact customer service.  Whatever the place of delivery, this is carried out by direct delivery of the product to the announced recipient, or in the event of absence, to another person authorized for this purpose by the customer. In the absence of any recipient, a delivery notice is left at the delivery address. Any costs for new presentations are the responsibility of the customer. The customer is required to check the condition of the products upon receipt. In the event of damage, he must precisely mention his reservations on the delivery note, and reiterate them to the carrier by registered letter with acknowledgment of receipt within three (3) days of delivery in accordance with the provisions of article L 133 -3 of the Commercial Code. He must also informSellerie Bucéphale by registered letter with acknowledgment of receipt of any damage due to transport within eight (8) days following receipt. No complaints will be accepted in the event of non-compliance with these formalities.

It is also possible for foreign customers to choose home delivery by DPD.

Delivery to Switzerland is made by Colissimo.

Insurance is available as an option at an additional cost, contact us.

Please note, for products out of stock, or orders placed after the closing time of the store, the order will only be prepared the next day, or upon receipt of the goods, within 24 hours or 48 hours will only begin at this time.

The risks are borne by the purchaser from the moment the products have left the premises of the Sellerie Bucéphale . In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery.

7. Information on delivery times

In any contract having as its object the sale of a good, movable or the provision of a service to a consumer, the professional must, when the delivery of the good or the provision of the service is not immediate and if the agreed price exceeds thresholds set by regulation, indicate the deadline by which it undertakes to deliver the good or perform the service.

The consumer may terminate the contract for the sale of movable property or the provision of a service by registered letter with acknowledgment of receipt if the delivery date of the property or execution of the service exceeding seven days and not due to a case of force majeure. This contract is, where applicable, considered terminated upon receipt, by the seller or the service provider, of the letter by which the consumer informs him of his decision, if delivery has not taken place or if the service was not performed between the sending and receipt of this letter.

The consumer exercises this right within sixty working days from the date indicated for delivery of the goods or performance of the service.

The sums paid in advance for any order with Sellerie Bucéphalehave the value of a deposit and will therefore not be returned in the event of cancellation by the buyer.

TheSellerie Bucéphale will, in any event, be released from its obligation to deliver in the event of the occurrence of a case of force majeure such as in particular war, riot, fire, strikes, accidents and the impossibility of being supplied or the non-performance by the customer of any of its obligations (payment of the price, accuracy of the information communicated by the customer such as than the delivery address ...).

8. Withdrawal

The customer has a withdrawal period of 14 days (article L121-20 of the Consumer Code) and 14 days from 06/14/14 (article L121-21 of the Consumer Code ) from the delivery date to return the product in its original packaging for replacement or refund. Only the return or exchange of products in their original packaging, complete (accessories, instructions, etc.), in perfect condition, unused, undamaged, unworn, will be accepted. and accompanied by the return number, shipped within one week after obtaining the return agreement.Products sold in blister packs or with a warranty label must be returned as is. Otherwise, the package will be refused.

Shipping costs remain the responsibility of the customer.

The direct costs of returning the goods are the responsibility of the consumer. (Article L. 121-21-3 al. 2 of the Consumer Code).

The credit note is issued within 24 hours after receipt of the returned items. By default, a purchase voucher for the amount of this credit will be issued. The customer can expressly request a refund if he prefers this option. He must make the request as soon as he requests the return of the product. The refund will take place within 14 days following the date on which the customer exercised his right of withdrawal (article L121-20-1 of the Consumer Code).

Any shipment returned incomplete, without the original label or without its packaging will not be refunded or deduction will be made of the original new value from the estimated resale value of the product now considered to be of occasion. (Article L. 121-21-3 al. 3 of the Consumer Code).

In the case of reimbursement of an order made free of carriage, the amount of shipping costs, namely €9 to date will be deducted.

Sale or promotional items may benefit from the right of withdrawal, for these items, a voucher for the amount corresponding to the price of the products will be issued.

In the event of non-receipt of the return package 14 days after the customer's request, if the customer does not provide proof of sending the package within the allotted time frame (1 week after agreement), the items will be considered definitively accepted by the customer, and the return will be canceled (article L. 121-21-3 al. 1 of the Code of consumption).

Please note, items made or personalized especially for the customer (half-measure or tailor-made items, embroidery, items made according to your color or size specifications, etc.) as well as perishable products cannot be returned, e.g.: food, boots, jackets, tailcoats, saddles, bridles Passenger.....

As part of saddles, saddles in stock are available for possible testing, against deposit. We will not be able to accept returns for saddles ordered specially for the customer.

Any return must be preceded by the allocation of a withdrawal number which must be obtained by e-mail and returned to the following address:

Sellerie Bucéphale

Ret ractation

440 chemin des Graves

84100 Orange

France

9. Information present on the product sheets.

The information, in particular the photos, is published according to the indications given by the manufacturers. The Sellerie Bucéphale cannot be held responsible in the event of modifications made by the manufacturer to the product offered for sale.

The photos are published for information purposes only and are non-contractual.

The manufacturers indicated on the item sheets are indicative, in the event of supply difficulties, we undertake to provide you with an item of equivalent quality (example Feeling brand bit, replaced by an Axxel brand bit) .

10. Legal information

Personal information relating to the customer is essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. Failure to provide information will result in the order not being validated. In accordance with the “Informatique et Libertés” law, the processing of personal information relating to customers has been declared to the Commission Nationale de l’Informatique et des Libertés (CNIL).

The customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of data concerning him, which he can exercise with theSellerie Bucéphale . In addition, theSellerie Bucéphale undertakes not to communicate, free of charge or in exchange for compensation, the contact details of its customers to a third party.

11. Commitment to data protection

In accordance with the provisions of Law No. 98-536 of July 1, 1998, transposing into the intellectual property code Directive 96/9/EC of March 11, 1996, concerning the legal protection of the bases of data, Sellerie Bucéphale is the producer and owner of all or part of the databases making up this site. By accessing this site, the customer acknowledges that the data composing it are legally protected, and, in accordance with the provisions of the aforementioned law of July 1, 1998, is prohibited in particular from extracting, reusing, storing, reproducing, representing or preserving, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or part qualitatively or quantitatively substantial, of the content of the databases appearing on the site to which it is accesses .

12. Applicable law

These general conditions are subject to French law. This is the case for the substantive rules as well as for the formal rules. In the event of a dispute or complaint, the consumer will contact the seller as a priority to obtain an amicable solution.

13.Disputes

Any order placed implies the customer's acceptance, without any restriction, of the seller's general conditions of sale. In the event of sale to a legal entity, any dispute relating to the sale (price, general terms and conditions, products, etc.) will be subject to French law before the Commercial Court of the seller's head office.

Since January 9, 2016, you can consult the European dispute resolution platform accessible at this address:http://ec.europa.eu/consumers/odr/

14. Legal Status

The Sellerie Bucéphale is an EURL represented by Miss Tiphaine Lévêque, manager.

SIRET: 50789681900020 - RCS Orange 507896819

Head office:Sellerie Bucéphale District Bonne Barbe 84100 Orange France - Tel: 06.50.06.49.94