Privacy Policy
PERSONAL DATA PROTECTION CHARTER
In accordance with European Regulation 2016/679 of April 27, 2016
(known as the “General Data Protection Regulation” or GDPR)
This personal data protection charter (hereinafter: the “Charter”) describes the company’s commitment Sellerie Bucéphale - RCS Avignon - domiciled in the Bonne Barbe district 84100 ORANGE - SIRET: 50789681900020 - VAT No. : FR16507896819 edited by Tiphaine Lévêque as data controller with regard to respect for the privacy and protection of the personal data of its users. This Charter has been drawn up to enable you to become aware of the practices and conditions under which there Sellerie Bucéphale collects, uses and stores your personal data (hereinafter: the “Data”).
You will find there the description of the different Data that we can collect and process or that you can transmit to us when you access and/or use the site https://www.selleriebucephale.com (the “Site”) on which our products are sold. The term “Site” refers only to the site https://www.selleriebucephale.com.
Given the constant evolution of laws and regulations regarding technology and the protection of personal data, this Charter is likely to be updated. If you are a user of the Site, you will be informed of any changes by email.
If any of the clauses of this Charter should be declared null or contrary to the regulations, it will be deemed unwritten but will not result in the nullity of the other clauses of this Charter.
This Charter applies to the Data collected:
- By simply browsing the Site
- Via emails exchanged between there Sellerie Bucéphale and you or any other email tool
- When you create a user account on the Site
- When you place an order on the Site
- When you subscribe to the Site's Newsletter (the "Newsletter")
It does not apply to information collected by any third parties or through sites managed by them, including through applications or content (including advertisements) redirecting the user to the Site. We thank you for carefully reading the Charter concerning the processing of your Data and we inform you that browsing our Site necessarily entails acceptance of this Charter. If you do not agree to this Charter, we invite you to leave our Site. It is your responsibility to check that the Data communicated to there Sellerie Bucéphale are compliant. If necessary, you can correct and update them from your "My Account" area.
1.WHAT DATA IS COLLECTED BY there Sellerie Bucéphale ?
Depending on the nature and purpose of your interaction with there Sellerie Bucéphale (creation of a user account, subscription to the Newsletter, completion of contact forms, as well as during possible telephone exchanges) we may collect the following Data:
- You will be asked for your email address if you wish to create a user account, communicate with us via the contact forms and/or receive our Newsletter.
- Data relating to your identity such as your name, first name, email address, postal addresses and telephone numbers may be requested from you.
- Browsing Data: this is Data relating to how you use the Site including: IP address, browser used, browsing time, search history, operating system used, language and pages viewed
- Data about your visits to the Site, including traffic data, log files and other data or communication resources that you use while accessing the Site
- Order Data: Your postal address is required to issue invoices. Similarly, your bank details, PayPal, or other financial partner details will need to be provided to process payment for your order.
- Data relating to the use of social networks when you use their features.
2. HOW IS YOUR DATA COLLECTED?
Data may be collected in different ways on the Site. Data may be collected directly when you transfer it to us using the contact and user account creation forms, newsletter subscription forms available on the Site and/or communicated when you contact us by telephone. When you contact us using these different means, a copy of your exchanges with the Sellerie Bucéphale including email addresses, can be performed and archived. There Sellerie Bucéphale also indirectly collects certain data using cookies/trackers. We invite you to read our Cookie Policy, which is designed to help you better understand these technologies and how we use them on the Site and in our services, applications and tools.
3. WHY IS YOUR DATA COLLECTED?
If you are a simple user, we collect your Data to:
- Send you our Newsletter and/or personalized commercial offers if you have consented to this
- Manage orders and execute the contract
- Ensure the security and traceability of site purchases
- Send you information about your account (including purchase invoices, order history)
- Manage your requests sent via the contact page
- Allow you to leave a review of the products and/or the Site
- Inform you of changes concerning the Site or our offer of products and services
- To comply with our rights and obligations stipulated in contracts concluded with users and for any other legal purpose.
We may also use cookies or tracers:
- To secure your browsing and improve your user experience, in particular by recognizing the username and password you have already provided so that you do not have to enter them on each page of the Site where they are required. Refusing these will prevent any order on the Site (Identification impossible).
- analyze traffic and data on the Site in order to measure the number of users of the Site, to make it easier to use and to ensure its ability to respond quickly to your requests.
Refusal to correctly complete the Site's form(s) may block access to certain pages, particularly those relating to ordering products or services.
4. WHO PROCESSES YOUR DATA?
Your Data is processed by the staff and collaborators of thehas Sellerie Bucéphale in charge of:
- Site management (Orders and shipments)
- Support management, to answer all your questions
- Billing management.
Furthermore, as part of our activity, and for processing purposes, your Data may be communicated to subcontractors, service providers or other third parties, and in particular:
- Banking: Payplug, Paypal, Shopify Payments
- Shopify Email Service
- Carriers (DPD, Colissimo, Chronopost, Mondial Relay...)
- Accounting services
- Tax services
- Google Analytics
Each of its actors respects a confidentiality commitment concerning the use and processing of personal data.
For payment management and to facilitate the experience of its users,has Sellerie Bucéphale offers the following payment methods for making purchases on the Site:
- Online payment by bank card (Carte Bleue, Carte Visa, Eurocard / Mastercard) managed by Shopify Payments or Payplug
- Online payment via Paypal
- Payment by bank transfer
- Payment by check
- Payment in our premises in cash, credit card or check
There Sellerie Bucéphale has no access to your login details or credit card numbers. All transactions are secured using SSL encryption, guaranteeing both the identity of the payment institution and the confidentiality of your data.
All subcontractors, service providers, Partners or other third parties mentioned above are bound by contractual obligations to respect the confidentiality and protection of the Data and to process it only for the purposes for which we transmit it to them.
Your Data may be transferred to any purchaser or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the assets of the Sellerie Bucéphale due to uncertainties or bankruptcy, liquidation or other processes in which User Data from there Sellerie Bucéphale are among the assets sold.
Finally, we may also disclose your Data:
- to comply with any mandate required by applicable laws, including governmental and regulatory requests
- if we believe that disclosure is necessary or required to protect the rights, property, or safety of the Sellerie Bucéphale, its customers or other stakeholders.
This possible disclosure includes the exchange of information with other companies and organizations for the purposes of protection against fraud and counterfeiting.
The Site may contain links to various sites and social networking platforms managed on third-party servers, by individuals or organizations on which there Sellerie Bucéphale has no control. As a result, we cannot be held responsible for how your Data will be stored or used on the servers of these third parties. We advise you to read the applicable personal data protection charter of each third-party website that you access via the Site in order to assess how your Data will be used.
5. HOW LONG IS YOUR DATA KEPT?
There Sellerie Bucéphale only keeps your Data for the period necessary for the purposes set out in Article 3. This retention period is not the same depending on the Data in question, the nature and purpose of the collection being likely to vary this period. Similarly, certain legal obligations impose a specific retention period.
When you subscribe to the Newsletter, we keep your email address until you unsubscribe.
When you contact there Sellerie Bucéphale through the contact form or when you communicate with us by telephone, your data may be stored:
- up to one (1) year from the last contact if you do not have a customer account or order placed on the Site.
- up to ten (10) years (Legal duration) from the last order placed on the Site, if this information concerns this order.
- In all other cases, the retention period of these exchanged Data may not exceed one (1) year.
Regarding your user account, all of your billing data is kept for ten (10) years from the date of purchase, even if you have requested to deactivate your user account.
If you request the deletion of Personal Data, your Site user account will be deactivated and anonymized, then completely deleted at the end of the aforementioned periods from the day you made the request. Finally, with regard to Data collected by means of cookies or trackers, they will be kept for up to six (6) months for cookies or trackers measuring the audience and up to thirteen (13) months for others. Beyond the aforementioned retention periods, your Data will be anonymized to be kept for exclusively statistical purposes.
6. HOW IS YOUR DATA PROTECTED?
Your Data is stored on a secure server and protected by a firewall and antivirus software. We have implemented technical and organizational measures designed to ensure the security and confidentiality of your Data against accidental loss and against unauthorized access, use, modification, and disclosure.Given the inherent characteristics of the Internet, however, we cannot guarantee optimal security for information exchanges over this network. We strive to protect your Data, but we cannot guarantee the absolute security of information transmitted to the Site. You agree that you transmit your Data at your own risk. We cannot be held responsible for non-compliance with the confidentiality settings or security measures in place on the Site. As such, you agree that the security of your information is also your responsibility. For example, you are responsible for keeping the password that allows you to access your user account secret. Do not disclose it to third parties under any circumstances. Similarly, be careful when disclosing information in the public sections of the Site, as these sections may be viewed by any user of the Site.
7. WHAT ARE YOUR RIGHTS?
You can choose how the Data you transmit to us is used:
- You can browse the Site without providing any Data. If you do so, you will not be able to use certain features of the Site, including making purchases (if you are a simple user) and/or downloading from the Site.
- You can refuse to provide your bank details and/or postal addresses. In this case, you will not be able to make a purchase on the Site.
- You can decide to no longer receive the Newsletter as well as our personalized offers: simply log in to your Site user account or click on the link in the email sent to you.
In any event, you have the possibility to access your user account at any time to consult or update your Data and unsubscribe from our Newsletter if you were subscribed to it. In accordance with the provisions of the applicable regulations regarding the protection of personal data, in particular the European Regulation 2016/679 on Data Protection (the "GDPR") as well as the law of January 6, 1978 n°78-17 known as "Informatique et Libertés" and its amendments, you have a right of access and a right of rectification over your Data.
In addition, subject to the conditions provided for by said regulations for the exercise of these rights, you benefit from:
- A right to erasure of your Data (Excluding accounting data, the retention of which for 10 years is required by French law - article L123-22 of the French Commercial Code)
- A right to limit the processing of your Data
- A right to object to the processing of your Data for legitimate reasons, in accordance with Article 21 of the GDPR
- A right to portability of the Data you have provided (for automated processing based on consent or the performance of a contract)
- The right to withdraw consent, when this has been requested. When the processing of your Data is carried out on the basis of your consent, you can withdraw it at any time.
You acknowledge, however, that the processing carried out before the revocation of your consent remains perfectly valid. You also have the right to object without giving any reason to the there Sellerie Bucéphale carries out an analysis of your Data to share it for marketing purposes.
However, in accordance with Article 12.6 of the GDPR, for the exercise of these rights, the Sellerie Bucéphale, as the controller of this processing, reserves the right to ask you to prove your identity. We inform you that the data used to prove your identity will be deleted once we have responded to your request. You can exercise these rights by sending an email in French to contact@selleriebucephale.com ou at the following address:
Sellerie Bucéphale - 440 chemin des Graves - Bonne Barbe district 84100 Orange.
We have one month to respond to any request relating to the exercise of your rights. This period may be extended by two months due to the complexity or excessive number of requests.
8. STORAGE OF DATA COLLECTED BY there Sellerie Bucéphale
The Data collected in connection with the use of the Site is stored exclusively on a server managed by Shopify Inc., a Canadian company registered on the TSX and NYSE.
